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	<title>Weekly Probe &#187; Uncategorized</title>
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	<description>Deep insights into healthcare marketing news</description>
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		<title>Top 10 Healthcare Marketing Stories of 2010</title>
		<link>http://www.weeklyprobe.com/2010/12/top-10-healthcare-marketing-stories-of-2010/</link>
		<comments>http://www.weeklyprobe.com/2010/12/top-10-healthcare-marketing-stories-of-2010/#comments</comments>
		<pubDate>Thu, 16 Dec 2010 05:27:39 +0000</pubDate>
		<dc:creator>Sid Vicks</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.weeklyprobe.com/?p=426</guid>
		<description><![CDATA[Here are the top 10 healthcare marketing stories of 2010, as selected by the award-winning staff at the WeeklyProbe.


10. Hospital adopts McDonald’s style dollar menu
In a nod to the growing prevalence of high-deductible health insurance, Wilhelm Hospital announced a new dollar menu for its healthcare services. “Right now there aren’t many services we can offer for a dollar &#8211; maybe band-aid application,” said hospital spokesperson John Cash. “But we need to meet the demands of the cost-conscious consumer. We’re looking into ‘frequent customer’ punch card for joint replacement surgery and ...]]></description>
			<content:encoded><![CDATA[<p>Here are the top 10 healthcare marketing stories of 2010, as selected by the award-winning staff at the WeeklyProbe.</p>
<ul>
<li>
10. Hospital adopts McDonald’s style dollar menu<br />
In a nod to the growing prevalence of high-deductible health insurance, Wilhelm Hospital announced a new dollar menu for its healthcare services. “Right now there aren’t many services we can offer for a dollar &#8211; maybe band-aid application,” said hospital spokesperson John Cash. “But we need to meet the demands of the cost-conscious consumer. We’re looking into ‘frequent customer’ punch card for joint replacement surgery and new programs such as ‘Emergency Room Tuesdays’ as well,” adds Cash.</li>
<p><span id="more-426"></span></p>
<li>
9. Consultant solves healthcare reform &#8211; future to bring “healing gnomes”<br />
A healthcare consultant announced in November that after two months of in-depth research, quantum analysis and “various voodoo rituals,” he has uncovered what the impact of federal reform will be on the healthcare industry. Says Kent Koucou of Magic Eight Ball Consultants, Esq: “Among other changes, in two years care will be delivered by so-called ‘healing gnomes, and hospitals will be paid with gold bouillon by invisible creatures from another planet called ‘Quark Monkeys.’”</li>
<li>
8. Research firm announces new award for hospitals with the most awards<br />
In August, Pilingon and Associates announced a new national award for hospitals who garner the most awards and highest rankings. Company CEO Randy Redundan said the top three hospitals will win the coveted “Most Bestest Of Everyone Times Infinity Award.” </li>
<li>
7. New patient feedback site, “The Halotosis Hub,” launched.<br />
In June, patients began ranking the breath of their caregivers on the new “Halotosis Hub” website. Doctors’ breath can be rated on a scale of 1 to 4 (1 being ‘Cloud of Death’ and 4 being ‘Wintery Freshness’), and patients can provide feedback, like this comment from BroomHilda67 “Dr. Meyer’s breath was like what I imagine nuclear fallout to be like, tinged with a hint of cinnamon.” </li>
<li>
6. Health system develops “plainspeak” brand identity system<br />
To help combat patient confusion with such common medical terms as “gastroenterology,” “vascular” and “emergent,” Straight Health System announced a new policy to identify key facilities and departments in a more straightforward way. For example, the system’s new imaging center is called “The Using Radiation and Other Forms of Molecular Waves to See the Inside of Your Body Center,” The hospital’s emergency department has been renamed “The Only Come Here When You’re Bleeding Out an Orifice or Missing a Limb Room,” and the community clinic is dubbed “The Clinic for Nasty Rashes You Don&#8217;t Want Your Neighbor to Know About.” </li>
<li>
5. Urgent care promotes “Smile-O-Meter” that gauges staff friendliness<br />
Following the trend of promoting emergency room wait times on the Internet, SoFast Urgent Care announced in October that they would be publishing a “Smile-O-Meter” indicating the relative mood of their staff. “If people are going to wait a ridiculous amount of time for urgent care, we feel it’s imperative we also inform them in advance about how friendly or cranky the doctor or nurse is likely to be, once it’s their turn to be seen,” said Melanie Colly, office manager for the SoFast location in Fresno. “It’s also a great way for us to control patient inflow. Let’s be honest, no one wants to get checked for strep throat when Marge at reception hasn’t had her coffee yet.” </li>
<li>
4. Legislator proposes law forbidding hospital employees from talking to their neighbors<br />
A state legislator from Tennessee has submitted a bill that would prevent hospital employees from talking about their organizations to friends and neighbors. “Why ban hospital advertising, when research shows consumers seek information first from their friends and family?” says state senator Richard Large. “Consumers should make healthcare decisions in a vacuum &#8211; that’s the American way.”</li>
<li>
3. Hospital launches poor health habits campaign to help drive growth<br />
To combat dropping inpatient volumes St. Marmaduke Hospital, initiated a campaign to create more sick people. In February, the organization launched the “Don’t Worry, Be Happy” campaign using outdoor, television and print advertising to promote poor health habits. In one ad, a middle-aged man with cigarette in mouth and bottle of whiskey in hand is shown eyeing a triple cheeseburger with double side of fries. The headline reads “Go ahead, you only live once,” followed by the tagline “We’re here when you need us &#8211; St. Marmaduke Hospital.”
</li>
<li>
2. New healthcare microblogging service ‘TootSuite’ to compete with Twitter for GI related conversations<br />
In hopes of leveraging the volume of hot air in the social media healthcare space, gutsy intestinal marketing technology company XYZPDQ announced a new social network called ‘TootSuite.’ “TootSuite will enable GI patients get consistently bigger and more regular downloads from their GI specialists”. said company spokesperson Billy Bowel. “The application provides an easy solution to the current backup of gastroenterological information patients so desperately need.</li>
<li>
1. Doctor launches pre-emptive lawsuit against patients for the possibility of posting negative comments<br />
To combat the potential posting of negative comments at online sites like Yelp, Dr. Noah Clue, a family practitioner from Albany, in November brought a class-action lawsuit against all his future and potential patients. “I know how bad my care really is, and I can be a complete asshat when I want to be, so these comments are almost inevitable,” said Dr. Clue. “This lawsuit will help ensure my patients can’t spread the word as easily.”
</li>
</ul>
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		<item>
		<title>Man becomes mayor of own colon</title>
		<link>http://www.weeklyprobe.com/2010/09/man-becomes-mayor-of-own-colon/</link>
		<comments>http://www.weeklyprobe.com/2010/09/man-becomes-mayor-of-own-colon/#comments</comments>
		<pubDate>Wed, 08 Sep 2010 14:57:59 +0000</pubDate>
		<dc:creator>Sid Vicks</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.weeklyprobe.com/?p=412</guid>
		<description><![CDATA[In an effort to ride the mobile “check-in” wave, Porch Hospital and Clinics has been encouraging patients to use FourSquare, FaceBook and other mobile location applications to “check-in” with every clinical appointment. The hospital hopes to encourage loyalty and repeat visits by rewarding return visitors with discounts, incentives to explore other clinical services, and a ranking feature that recognizes frequent visitors. So for example, Ted Hill, a 65-year-old with chronic heart issues who received an angioplasty last year at Porch Hospital, was recently named the “King of Coronary” following a ...]]></description>
			<content:encoded><![CDATA[<p>In an effort to ride the mobile “check-in” wave, Porch Hospital and Clinics has been encouraging patients to use FourSquare, FaceBook and other mobile location applications to “check-in” with every clinical appointment. The hospital hopes to encourage loyalty and repeat visits by rewarding return visitors with discounts, incentives to explore other clinical services, and a ranking feature that recognizes frequent visitors. So for example, Ted Hill, a 65-year-old with chronic heart issues who received an angioplasty last year at Porch Hospital, was recently named the “King of Coronary” following a routine check-up last week. <span id="more-412"></span>When asked if he had concerns about privacy issues when using the check-in designation, Hill replied that the coupon he received for 20% off his next chest pain evaluation more than offset his concerns. Other designations have included “Captain of COPD” and “Viceroy of VD.” Most recently, a local man (Sam Butz, pictured here) was named “Mayor of Colonoscopies.”</p>
<p><img src="http://www.weeklyprobe.com/wp-content/uploads/2010/09/old-man-medal.jpg" alt="The mayor of colonoscopies" /> </p>
<p>Hospital spokesperson Teresa Tacke said that while the program has led to some awkward designations, the program overall has been a huge success.</p>
<p>“If a patient wants to check in with every GI visit, more power to him,” she said. “We don’t see anything wrong with sharing with the world your every blockage or endoscopic procedure. In today’s world, exposure is the new privacy.” </p>
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		</item>
		<item>
		<title>Ad Kudos of the Week: Honesty is the best policy</title>
		<link>http://www.weeklyprobe.com/2009/05/ad-kudos-of-the-week-honesty-is-the-best-policy/</link>
		<comments>http://www.weeklyprobe.com/2009/05/ad-kudos-of-the-week-honesty-is-the-best-policy/#comments</comments>
		<pubDate>Wed, 13 May 2009 23:43:02 +0000</pubDate>
		<dc:creator>Jim</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Headline]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.weeklyprobe.com/?p=150</guid>
		<description><![CDATA[Transparency is one of the hottest trends in healthcare right now. At Neptune Hospital, they’ve fully embraced transparency with a new advertising campaign titled “We’re really trying.” (See sample ad after story.) The 330-bed hospital has suffered from more than two decades of poor clinical care, awful customer service and horrible mismanagement. In 2002, an orthopedic surgeon performed knee joint replacement surgery on a patient&#8217;s shoulder. (The same error was repeated in 2004 and again in 2005 before the surgeon retired.) In 2006, the hospital opened a $20 million medical ...]]></description>
			<content:encoded><![CDATA[<p>Transparency is one of the hottest trends in healthcare right now. At Neptune Hospital, they’ve fully embraced transparency with a new advertising campaign titled “We’re really trying.” (See sample ad after story.) The 330-bed hospital has suffered from more than two decades of poor clinical care, awful customer service and horrible mismanagement. In 2002, an orthopedic surgeon performed knee joint replacement surgery on a patient&#8217;s shoulder. (The same error was repeated in 2004 and again in 2005 before the surgeon retired.) In 2006, the hospital opened a $20 million medical spa called “Facetastic” on land behind the hospital. Unfortunately, the land covered a deteriorating portion of the city’s sewer system, and the facility was closed and condemned one year later. The system constantly ranks in the lower percentiles of quality, safety and customer service in national studies. Obviously, it was time for a change. <span id="more-150"></span></p>
<p>“We heard about this idea of ‘transparency’ at a national conference, and we liked the idea of airing all of our dirty laundry,” said vice president of marketing Tom Teynah. “Clearly, trying to fix all of this was out of the question. But we thought, hey, let’s go with this honesty thing.”</p>
<p>The hospital says it’s too early to report overall results from the campaign, but anecdotal evidence is already piling up.</p>
<p>“I spoke with my 65-year-old neighbor the other day, right after she waited more than 2 hours to see her primary care physician,” said Teynah. “Boy, was she pissed. She said she wished she seen the advertising earlier, so clearly it’s making an impact on people.”</p>
<p><strong>Sample campaign ad: &#8220;CEO/Pricks&#8221;</strong></p>
<p><img src="/wp-content/uploads/2009/05/5-14-full-ad-4-border.jpg" alt="" /></p>
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